How it works


A solution-based round table is a way of working where the City collaborates with the community to design better services and policy. It’s also an opportunity for people to learn new problem solving skills and ways of working. Here’s how the round table might work.

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1. Define the problem/ opportunity

The table begins by figuring out the most pressing problem it needs to solve or which opportunity to work on and creates an action plan.

Potential tools

  • Cause and effect diagrams
  • 5 whys
  • Community engagement

2. Learning and understanding

The table seeks to understand more about their chosen problem or opportunity and the needs of the people affected.

Potential tools

  • Interviews
  • Observations
  • Benchmarking
  • Customer journey or process mapping

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3. Develop solution ideas

The table takes what they’ve learned, invites others to get creative by imagining solutions to the problem. The best ideas are chosen to develop further.

Potential tools

  • Brainstorming
  • Mind maps
  • A community challenge

4. Prototype, test and refine

The table develops simple prototypes of their shortlisted solution ideas that users are invited to experience. Feedback is used to improve the ideas.

Potential tools

  • Prototyping
  • Pilot testing
  • Role playing

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5. Select the best solution

The table works with others to evaluate their shortlist of solution ideas and choose the best one.

Potential tools

  • Feasibility criteria
  • Return on investment
  • Options appraisal

6. Putting the solution into operation

The table works with staff to implement the solution. Adjustments are made using real-time results and feedback.

Potential tools

  • Implementation plan
  • Performance monitoring

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7. Future round tables


New round tables will launch. Past participants will share the skills they’ve learned with new tables and apply their skills to other areas of their work.

Our round tables provide opportunities to:

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    Share knowledge

     

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    Test new ways of working

     

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    Learn new skills

     

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    Engage users for empathy