Programs and projects are in addition to normal day-to-day operations and have a definite start and end. They are designed to achieve a one-off or specific purpose. To be successful, they need managers and teams who can stay focused on the end goal, keep on target, on time and on budget.
Projects have a defined scope and resources. Because the work isn’t routine, project teams often include employees from across the organization who might not usually work together. Examples of projects include software development for an improved business process, the construction of a building or bridge or the relief effort after a natural disaster.
Program management includes managing multiple, related projects at the same time and ensuring that we have the resources needed to meet set targets.
Without clear objectives and supporting tools, teams, projects and programs can stall, go sideways or right off the rails. It can be difficult to track progress or understand where things went wrong or why a project didn’t meet its objectives.
Almost every department, division and crew at the City works on projects and programs in one way or another. It’s important to manage our projects and programs consistently across the organization so everyone knows what’s going on, and we can manage the impact of all these projects on the City’s limited resources.
So how can the City better manage all these projects? What resources do we need to perform at full throttle? How can we make sure that everyone knows what’s going on, and is clear about the part they play? How can we communicate better about projects, their progress and their intended goals?