Technology and innovation are understandably closely linked. It is important, however, to see technology as a means to an end rather than the solution for all our problems. We first need to understand what the problem is – what issue are we trying to solve for our employees, citizens and businesses.
When we know that answer, technology can be remarkably useful as a way to improve processes, provide direct access, create once and share widely.
Successful organizations, private, non-profit and public sector alike, are similar in their flexibility, their ability to recognize changing expectations and match them with emerging technologies to create problem-solving solutions.
That level of flexibility requires expertise, resources and an organization-wide strategy that can manage everything from the boring and mundane to the “we’ve never thought that would be possible”.
What do we need to do as an organization to better integrate and think system-wide rather than silo deep? What training do employees need to understand how processes can be simplified with the technology already at hand? How do we respect what technology can bring without becoming overly reliant on or reactive to the next big thing?